To
The Marketing Manager,
(Address)
Dear Sirs,
We are surprised by this abject carelessness on the part of your company. Our order vide no. ____________ which was received by us on ____________ (Date) does not tally with our order. The consignment carries items totally altogether different from the ones we had ordered.
ADVERTISEMENTS:
Kindly have it exchanged or arrange for our ordered goods at the earliest with our requisite order. Owing to paucity of space, we are unable to hold the consignment for a long time. Any instructions to relieve us of these goods would be welcome.
Thanking you
(Your Name)
Image Source: i0.wp.com
ADVERTISEMENTS:
Response
Dear Sir,
In receipt of your letter dated ____________, I am sorry to learn of your complain and that you received a totally different consignment altogether.
The mess has been created by the wrong marking of R/R No. ____________ by the Railway Staff. Our two consignments, in this carelessness, got exchanged.
ADVERTISEMENTS:
However, I repent the inconvenience but since this anomaly has already been brought to our notice we are taking steps to arrange for your order immediately which you shall be able to receive in a day or two. Our representative would also visit you to take the other packages and to sort any other grievances that you may have.
Once again, I express my regrets for this cumbersome mistake.
Yours faithfully,
(Your Name)