From
Your Name
Company Name
Address
To
Customer Name
Address
(Date)
Dear (Name),
Thank you for your letter of ____________ (Date) in which you informed us that product you purchased was defected. We are sorry that you experienced this problem and are enclosing compensation. While we make every attempt to ensure that our products are safe, this unfortunate incident can occasionally occur.
ADVERTISEMENTS:
We are very appreciative that you have taken the time to bring this to our attention and would like to thank you for purchasing our products.
Thank you,
(Your Name)
(Date)