ISO 9000:2005 provides the following eight important management principles to achieve quality in Industry/Service organizations.
These principles are derived from the collective experience and knowledge of the international experts who participate in ISO Technical Committee ISO/TC 176, Quality management and quality assurance, which is responsible for developing and maintaining the ISO 9000 standards.
Image Source: calidad-gestion.com.ar
ADVERTISEMENTS:
These principles act as the skeleton to guide the senior management to improve their organizations performance.
1. Customer-Focused Organization:
The organization has to maintain a customer focus that understands customer present and future needs and measures current levels of satisfaction. We will work to meet and when possible, exceed customer expectations.
2. Leadership:
Management will provide leadership, unity of purpose and direction for the company. Our management is creating an environment, which involves us all in meeting our goals.
3. Involvement of People:
We will assure the involvement of all levels in the organization towards meeting quality objectives.
4. Process Approach:
ADVERTISEMENTS:
We recognize that we are more likely to be efficient and consistent if we manage our resources and activities through defined processes.
5. System Approach to Management:
The identification and establishment of a system of inter-related processes is necessary in order to meet our objectives.
6. Continual Improvement:
A focus on continuous improvement is a permanent and on-going objective of our organization.
7. Factual Approach to Decision Making:
Effective decisions are made based on facts and the analysis of relevant data.
8. Mutually Beneficial Supplier Relationships:
ADVERTISEMENTS:
Maintaining a mutually beneficial relationship with our suppliers helps us both to create value.