Apology Letter to Customer about Cancellation of an Order

From
Your Name
Company Name
Address
(Date)

To
Your Customer Name
Address
(Date)

Dear (Name)

This is to acknowledge receipt of your letter of____________ (Date) in which you set forth your reasons for cancelling your purchase order No. ____________.

I am very sorry about the misunderstandings that led to this cancellation and have taken the matter up with management in order to ensure that a problem of this nature does not occur again.

As one of our valued customers, your satisfaction is one of our primary concerns. Please accept our apology.

(Name)
(Managing Director)