Apology Letter to Customer Requesting for Extension of Time to Deliver Goods

From
Your Name
Address
(Date)

To
Your Customer Name
Address
(Date)

Dear (Name),

This is to acknowledge that we are in receipt of your notice whereby you informed us that the goods shipped to you on ____________ (Date) did not conform to our agreement dated ____________. We regret this unintentional mistake on our part. While we recognize that the time for performing under this agreement has expired, we are requesting that you extend the time to ____________ (Date) in order that we may cure the defect by replacing the shipment with goods that conform to our  agreement.

Please accept our apology for this inconvenience. We will be looking forward to your response.

(Your Name)